The Notifications tab provides comprehensive control over how and when your organization sends notifications to members and administrators. Configure notification types, delivery channels (Email, Push, In-App), target roles, and quiet hours to ensure timely communication without overwhelming users.

Prerequisites

• Active Reserving account with verified email
• Administrator role (Super Admin, Admin, or Manager) in the organization
• App must be in Admin mode
• Understanding of your organization's communication needs
• For push notifications: Users must have granted push permissions in their device settings
• For email notifications: Users must have verified email addresses

Steps

Progress: 0 of 15 steps

1

Navigate to Admin mode in Dashboard

Result:

App switches to Admin mode showing admin badge and controls

Notes:

Tap the mode toggle button in the Dashboard header

2

Access Organization Settings

Result:

Opens the settings page with multiple tabs

Notes:

From Dashboard, tap your organization card, then navigate to Settings

3

Tap the 'Notifications' tab

Result:

Displays the notification configuration interface

Notes:

Fifth and final tab in the settings navigation bar

4

Toggle a notification type ON to enable it

Result:

Enables notification sending for that specific event type

Notes:

Each notification type can be independently enabled/disabled. Examples: Reservation Created, Reservation Cancelled, etc.

5

Select target roles for the notification

Result:

Defines which user roles will receive this notification

Notes:

Options: Admin, Manager, Member, Guest. Multiple roles can be selected. Tap role chips to toggle

6

Select notification channels (Email, Push, In-App)

Result:

Determines how the notification will be delivered

Notes:

Email: Email message. Push: Mobile push notification. In-App: Notification bell badge. Multiple channels can be active

7

Toggle 'Email' channel for email delivery

Result:

Sends notification via email to user's registered email address

Notes:

Reliable but may end in spam folder. Ensure users whitelist your domain

8

Toggle 'Push' channel for mobile notifications

Result:

Sends push notification to user's mobile device

Notes:

Requires user to have granted push permissions in app settings

9

Toggle 'In-App' channel for notification bell

Result:

Shows notification in the app's notification center

Notes:

Always visible when user opens the app. Good for non-urgent updates

10

Tap test button to send a test notification

Result:

Sends a sample notification to your account using current settings

Notes:

Useful for verifying configuration before enabling for all users

11

Toggle 'Quiet Hours' to enable do-not-disturb periods

Result:

Enables time-based notification suppression

Notes:

Notifications during quiet hours are queued and sent after the period ends

12

Set 'Quiet Hours Start' time

Result:

Defines when quiet period begins each day

Notes:

Default: 22:00 (10 PM). Uses organization's timezone

13

Set 'Quiet Hours End' time

Result:

Defines when quiet period ends each day

Notes:

Default: 07:00 (7 AM). Queued notifications are sent at this time

14

Review all notification configurations

Result:

Ensures all notification types are properly configured

Notes:

Check that critical notifications (reservations, cancellations) have at least one active channel

15

Tap floating Save button to apply all changes

Result:

Validates and saves notification configuration for the organization

Notes:

Button appears at bottom-right. Pulsates when unsaved changes exist

Interactive States

Notification Type Cards

Each notification type displays as an expandable card:

• Header: Notification name and enabled toggle
• Collapsed state: Shows only name and toggle
• Expanded state: Reveals role selectors, channel toggles, and test button
• Enabled indicator: Green toggle when ON, gray when OFF

Role Selector Chips

Target role selection using chip interface:

• Chip colors: Admin (primary), Manager (secondary), Member (tertiary), Guest (medium)
• Active state: Solid background, white text
• Inactive state: Outline only, colored text
• Tap to toggle: Can select multiple roles simultaneously

Channel Toggle Section

Three independent toggles for delivery methods:

• Email: Envelope icon, sends to registered email
• Push: Bell icon, sends mobile push notification
• In-App: App icon, shows in notification center
• At least one channel must be active if notification is enabled
• All toggles show green when ON

Quiet Hours Section

Time-based notification suppression:

• Master toggle: Enables/disables quiet hours feature
• Start time picker: 24-hour format, defaults to 22:00
• End time picker: 24-hour format, defaults to 07:00
• Warning indicator if quiet hours span more than 12 hours

Floating Save Button

Bottom-right action button with states:

• Default: Blue, shows save icon
• Unsaved changes: Pulsates with animation
• Saving: Shows spinner, disabled
• Saved: Brief checkmark animation, then returns to default

Tips

• Enable In-App notifications for all types - they're non-intrusive and always visible
• Use Email for critical notifications (reservation confirmations, cancellations)
• Reserve Push notifications for time-sensitive alerts (reservation starting soon)
• Test each notification type after configuration to verify delivery
• Enable quiet hours (22:00-07:00) to respect users' rest time
• Limit Admin-only notifications to truly administrative events
• Send member notifications for events that affect their reservations
• Don't enable all notification types - select based on actual needs
• Review notification settings quarterly and adjust based on feedback

Warnings

• Disabling critical notifications (reservation confirmations) may cause user confusion
• Too many notifications lead to user fatigue and opt-outs
• Email notifications may be marked as spam if sent too frequently
• Push notifications require explicit user permission - many users deny this
• Quiet hours apply to all notification types - urgent alerts are also queued
• Changes take effect immediately - test carefully before saving
• Users can override organization settings with personal preferences
• Changing notification settings doesn't resend past notifications
• In-App notifications accumulate - users must clear them manually

Troubleshooting

Solution

Check that at least one channel (Email, Push, In-App) is enabled for the notification type. Verify target roles include the intended recipients. Check quiet hours settings.

Solution

Ask users to whitelist emails from Reserving (check sender domain in email settings). Email notifications come from noreply@reserving.app - add to contacts.

Solution

Verify user has granted push notification permissions in device settings. Check that Push channel is enabled for the notification type. User must be logged into the app.

Solution

At least one channel must remain active if notification is enabled. If you disable all channels, the notification type is automatically disabled. Enable notification first, then select channels.

Solution

Test notifications are sent to your admin account only. Check all three locations: email inbox (including spam), mobile push notifications, and in-app notification bell.

Solution

Ensure toggle is ON and times are set correctly. Quiet hours use organization timezone (check Details tab). If timezone is wrong, quiet hours will trigger at unexpected times.

Solution

Ensure all enabled notifications have at least one channel and one role selected. Fix validation errors shown in red. Check internet connection stability.

Solution

Check user's individual notification preferences in their profile. Users can opt-out of specific notification types. Verify email addresses are correct and verified.

Solution

Disable non-critical notification types. Use In-App channel for less urgent updates. Enable quiet hours. Consider reducing target roles to only essential personnel.

Solution

This is expected behavior per notification type. Settings are organization-specific. Each organization has its own notification configuration.

FAQ

What's the difference between Email, Push, and In-App notifications? Email sends messages to user's email inbox. Push sends mobile notifications that appear even when app is closed. In-App shows notifications only when user opens the app. Each serves different urgency levels.

Can users opt-out of notifications? Yes, users can configure their personal notification preferences in their profile settings. They can disable specific types or channels while keeping others active.

Do quiet hours delay urgent notifications? Yes, ALL notifications are queued during quiet hours, including urgent ones. If you need immediate delivery for critical events, don't enable quiet hours or keep the window short.

Can I test notifications without enabling them for everyone? Yes, use the test button on each notification type. This sends a sample to your admin account only, allowing you to verify channels and content before enabling for all users.

What happens to queued notifications during quiet hours? They're held in queue and delivered in batch when quiet hours end. If multiple notifications are queued, they're sent together which may overwhelm users.

Why aren't push notifications working? Push requires: 1) User granted permissions in device settings, 2) User is logged in, 3) Push channel is enabled, 4) App is installed (not just web). Check all four.

Can different roles receive different notification channels? No, channels apply to all selected roles for that notification type. If you need different channels for different roles, you'd need to create separate notification types.

How do I reduce notification overload? Disable non-essential types, use In-App for less urgent updates, enable quiet hours, target specific roles only, and encourage users to customize their preferences.

Are notifications sent in user's preferred language? Yes, notifications use the user's language preference setting. Content is automatically translated to their selected language.

Can I customize notification message content? Not directly in this interface. Notification templates are standardized. For custom messages, use the announcement feature or direct communication.

Related Content

• Organization Settings - Details
• Organization Settings - Custom Fields
• Organization Settings - Payments
• Organization Settings - Non-Member
• User Notification Preferences
• Dashboard