Frequently Asked Questions about Reserving

Find answers to the most common questions about the Reserving platform, its features, and how to get the most out of it.

General

What is Reserving?

Reserving is a comprehensive reservation and event management platform designed for organizations such as sports clubs, residential communities, cultural centers, and shared spaces. It allows users to book resources (tennis courts, meeting rooms, pools, etc.) and register for events and workshops efficiently.

The application offers differentiated interfaces for end users and administrators, automatically adapting to each user's role and organizational context.

On which platforms is Reserving available?

Reserving is available on:

• iOS: Download from the App Store
• Android: Download from Google Play

The mobile application is developed with Capacitor 5, offering a native experience with access to advanced features such as push notifications and BLE access control.

Is Reserving free?

Yes, Reserving offers a complete free plan that includes:

• Complete reservation system
• Event management and registrations
• Unified calendar
• Push notifications
• BLE access control with ReservingLock devices
• Multi-language (11 supported languages)
• Purchase and use of credit vouchers

There is also a PRO subscription (available via App Store/Google Play) that allows administrators to monetize their organizations through charges for reservations, events, and voucher sales.

What languages does Reserving support?

Reserving is available in 11 languages:

• Arabic (ar)
• German (de)
• English (en)
• Spanish (es)
• French (fr)
• Hindi (hi)
• Italian (it)
• Japanese (ja)
• Portuguese (pt)
• Russian (ru)
• Chinese (zh)

You can change the language from your profile at any time. The system automatically detects your browser's language on first access.

Account and Authentication

How do I create an account on Reserving?

You can create an account in two ways:

1. Traditional registration: Provide your name, email, and password. You will receive a verification email.
2. Google Sign-In: Access directly with your Google account.

Both methods create a complete profile with access to all free features.

I forgot my password, what do I do?

On the login screen, select "Recover password". Enter your email and you will receive a link to create a new password.

Can I change my language after registering?

Yes, you can change the language at any time from your profile. The preference automatically syncs with all your devices.

Can I delete my account?

Yes, from the Profile section you can request permanent deletion of your account. This action cannot be undone and you will lose all your data, reservation history, and memberships.

Reserving complies with GDPR (General Data Protection Regulation) and will completely delete all your personal information.

Reservations

How do I make a reservation?

1. Navigate to Dashboard or Explore tab
2. Select the organization or resource you want to book
3. Tap the "Book" button
4. Select date, time, and duration
5. Confirm the reservation

You will receive a confirmation notification and the reservation will appear in your calendar.

Can I cancel a reservation?

Yes, from your calendar or list of upcoming reservations you can cancel a reservation. Note that some organizations may have specific cancellation policies.

What are resources?

Resources are the facilities or spaces available for booking within an organization. For example:

• Tennis or padel courts
• Meeting rooms
• Pools
• Yoga studios
• Common areas

Each resource has its own availability, schedules, and (optionally) prices configured by the organization.

Can I book multiple resources at once?

Currently, reservations are made individually per resource. However, you can easily create multiple consecutive reservations from the calendar.

Why can't I book a specific resource?

This may be due to several reasons:

• The resource is occupied at that time
• There is an event blocking that resource
• You don't have sufficient permissions in the organization
• The resource requires payment and you haven't completed the process
• The organization has temporarily disabled that resource

Check with the organization administrator if the problem persists.

Events

What is the difference between a reservation and an event?

• Reservation: Individual occupation of a resource by a user for a specific time slot.
• Event: An organized activity (workshop, class, competition) where multiple users can register. Events can have limited capacity and block resources.

How do I register for an event?

1. Navigate to the calendar or events tab
2. Select the event of interest
3. Tap "Sign up" or "Register"
4. If the event requires payment, complete the payment process
5. You will receive confirmation of your registration

What are recurring events?

Recurring events are activities that repeat according to a pattern (daily, weekly, monthly). For example:

• Yoga classes every Monday at 6:00 PM
• Monthly tournaments on the first Saturday of each month

You can register for individual instances or view all occurrences in the calendar.

Can I cancel my registration for an event?

Yes, generally you can cancel your registration from the event details view. Keep in mind:

• Some organizations set a deadline for cancellations
• If the event required payment, check the organization's refund policy

What does "limited capacity" mean in an event?

It means the event has a maximum number of participants. Once capacity is reached, no more registrations are allowed. Register early if you're interested.

Organizations

What is an organization in Reserving?

An organization is an entity that manages resources and events. It can be:

• A sports club
• A residential community
• A cultural center
• A coworking space
• A gym
• Any space with shared resources

Each organization has its own resources, events, members, and administrators.

How do I join an organization?

It depends on each organization's configuration:

• Public organizations: You can join directly from the Explore tab
• Private organizations: You need an invitation from the administrator
• Code-based organizations: Enter the access code provided by the organization

Can I belong to multiple organizations?

Yes, you can be a member of multiple organizations simultaneously. Use the organization selector in the Dashboard to easily switch between them.

What do the different roles in an organization mean?

Role	Permissions
MEMBER	Create reservations, register for events, view calendar
MANAGER	All of the above + manage resources and events
ADMIN	All of the above + manage members, configure payments, access analytics
SUPER_ADMIN	Full control of the organization

Roles are specific to each organization. You can be ADMIN in one and MEMBER in another.

How do I create my own organization?

1. Go to your Profile or Organizations section
2. Select "Create organization"
3. Complete the basic information (name, description, location)
4. Configure your initial resources
5. Invite the first members

As the creator, you will automatically be ADMIN of the organization.

Vouchers and Payments

What are vouchers?

Vouchers are prepaid credit packages that you can purchase in an organization. They are used to:

• Pay for reservations without individual transactions each time
• Get bulk purchase discounts
• Simplify the payment process

Example: You buy a 10-credit voucher, each reservation consumes 1 credit.

How do I buy a voucher?

1. Navigate to the organization where you want to buy vouchers
2. Go to the Vouchers or Tickets section
3. Select the package you want
4. Complete payment with card (Stripe)
5. The voucher will appear in "Your Vouchers" in the Dashboard

Do vouchers expire?

It depends on the type of voucher. Some have an expiration date configured by the organization. Always check:

• Expiration date
• Remaining credits
• Usage restrictions (if it only applies to certain resources)

This information is available in the detail view of each voucher.

Can I use a voucher in multiple organizations?

No, vouchers are linked to the organization where you bought them and can only be used for its resources.

What payment methods does Reserving accept?

Reserving uses Stripe Connect to process payments, which allows:

• Credit/debit cards
• Apple Pay
• Google Pay
• Bank transfers (depending on organization configuration)

Payments are secure and your card information is never stored on Reserving servers.

PRO Mode

What is PRO mode?

PRO mode is an individual subscription that allows organization administrators to monetize their facilities through:

• Charges for resource reservations
• Paid events with registrations
• Sale of credit vouchers
• Real-time revenue analytics
• Point of sale (POS) system
• Automatic invoicing

How does the PRO subscription work?

The PRO subscription is per user, not per organization. If you are an administrator and purchase PRO:

• You can manage multiple organizations with PRO features
• The subscription is acquired via In-App Purchase on iOS/Android
• PRO benefits are only activated if you are ADMIN of the organization

Formula: PRO Benefits = PRO User + ADMIN Role in the organization

How much does PRO mode cost?

The price varies by platform and region:

• Check the App Store (iOS) or Google Play (Android) for updated prices
• Generally offered as monthly and annual subscription
• Free trial period exists in some regions

What is the platform commission?

When you monetize an organization with PRO mode, Reserving charges a commission on processed transactions:

• Default commission: 5% on each transaction
• Applies to: paid reservations, paid events, voucher sales
• Payments go directly to the organization's Stripe Connect account
• Stripe also applies its own processing fees

Do I need to configure anything else to collect payments?

Yes, in addition to the PRO subscription you need:

1. Complete Stripe Connect onboarding:

   • Go to Organization Settings → Payments
   • Start the verification process with Stripe
   • Provide banking and tax information
   • Wait for approval (usually 24-48 hours)

2. Configure prices:

   • Assign prices to resources (euros per hour, for example)
   • Configure event prices
   • Define voucher packages with their prices

What analytics are available in PRO mode?

The PRO Analytics Dashboard includes:

• Gross and net revenue: Total and after commissions
• Transaction metrics: Number of paid reservations, events, and registrations
• Trend charts: Revenue evolution over time
• Conversion analysis: Conversion rates for reservations and events
• Reports by resource: Which resources generate more revenue
• Voucher panel: Real-time voucher sales and consumption

Access Control (ReservingLock)

What is ReservingLock?

ReservingLock is a physical access control system via Bluetooth that allows:

• Automatically unlock doors when you have an active reservation
• Manage access without physical keys
• View a complete access history
• Access controlled by custom policies

It is a free feature included in Reserving for all organizations.

How does pairing a ReservingLock device work?

The pairing process is quick and easy:

1. The administrator activates pairing mode on the device
2. Open the Reserving app and go to Access Control
3. The app automatically detects the nearby device
4. Tap "Pair" and wait for confirmation
5. A green light indicates successful pairing
6. The device is ready to use in less than 10 seconds

The entire process is protected with high-security encryption to protect your privacy.

What security does ReservingLock have?

ReservingLock uses military-grade encryption technology to protect your security:

• Completely encrypted communication between your mobile and the device
• Unique credentials for each device that cannot be copied
• Limited pairing window (only 2 minutes available)
• Prevention of unauthorized access attempts
• Complete log of all accesses with date and time

Do I need special hardware?

Yes, you need ReservingLock devices for access control. These devices include:

• Integrated Bluetooth connection
• Control for electric locks
• LED status indicator lights
• Reserving-specific software

Contact the Reserving team to acquire devices or information about installation.

Can I manage multiple devices?

Yes, from the administration panel you can:

• View all paired devices
• Configure access policies per device
• View access logs in real time
• Temporarily activate/deactivate devices
• Create temporary whitelists

Calendar and Notifications

How does the unified calendar work?

The Reserving calendar shows in a single view:

• Your personal reservations: In distinctive color
• Organization events: With event icon
• Recurring event instances: Differentiated by series
• Canceled instances: In gray with strikethrough

You can filter by organization and toggle between monthly, weekly, and agenda views.

Will I receive reminders of my reservations?

Yes, Reserving sends push notifications for:

• Reservation confirmation: Immediate upon creation
• Reminder: 24 hours before (configurable)
• Nearby reminder: 1 hour before
• Changes: If an administrator modifies or cancels
• Events: Invitations and confirmed registrations
• Access: Recent access log (if enabled)

Can I disable notifications?

Yes, from your Profile → Notification Preferences you can:

• Disable all notifications
• Disable only certain types (reminders, events, etc.)
• Configure "Do not disturb" schedules
• Choose notifications per organization

You can also manage notification permissions from your device settings.

Why am I not receiving notifications?

Check:

1. Notification permissions enabled in device settings
2. Notification preferences in your Reserving profile
3. Active Internet connection (notifications require connectivity)
4. That you don't have "Do not disturb" mode activated on your device
5. That the app is updated to the latest version

If the problem persists, try logging out and logging back in to re-register the notification token.

Search and Exploration

How do I search for organizations near me?

1. Go to the Explore tab
2. Allow access to your location when requested
3. You will see organizations sorted by distance
4. Filter by resource type if looking for something specific (tennis, gym, etc.)

Geolocation helps you discover relevant facilities in your area.

Can I search with artificial intelligence?

Yes, the Reserving Help Center includes a semantic AI search widget that allows you to:

• Ask questions in natural language
• Get contextual answers from documentation
• View citations and sources
• Support in 7 languages (EN, ES, CA, PT, FR, DE, IT)

It is available in the lower right corner of the web documentation.

How do I add organizations to favorites?

1. Navigate to the organization page
2. Tap the heart/favorite icon
3. The organization will appear in your Favorites section in the Dashboard

Favorites allow quick access to facilities you use frequently.

Technical Issues

The application loads slowly

Possible solutions:

• Check your Internet connection
• Clear the application cache (Settings → Storage)
• Update to the latest available version
• Restart the application
• If on web, try from the mobile app (generally faster)

The Dashboard uses intelligent cache (TTL) to minimize loading times.

I can't log in

Check:

• That you're using the correct email
• That your password is correct (case-sensitive)
• If you used Google Sign-In, log in with Google again
• That your account is verified (check your email)
• That you're not on a network with a restrictive firewall

If you forgot your password, use the "Recover password" option.

My reservation doesn't appear in the calendar

This may be due to:

• Active filters in the calendar (check that you're not filtering by organization)
• Outdated calendar cache (swipe down to refresh)
• The reservation was created in another organization
• The reservation was canceled by an administrator

Check your "Upcoming reservations" section in the Dashboard to confirm.

The "Book" button doesn't work

Possible causes:

• The resource has no configured availability
• Your role in the organization doesn't allow reservations
• The resource requires payment and your payment method is not configured
• There is an event blocking that resource at that time
• The organization has temporarily disabled reservations

Contact the organization administrator for more details.

Privacy and Security

What personal data does Reserving store?

Reserving only stores:

• Profile information: name, email, photo (optional)
• Preferences: language, notifications
• Reservation history and event registrations
• Organization memberships
• Device tokens for push notifications

Credit card data is not stored (managed by Stripe).

Does Reserving comply with GDPR?

Yes, Reserving fully complies with the General Data Protection Regulation (GDPR):

• Right of access to your data
• Right of rectification
• Right of deletion ("right to be forgotten")
• Right of portability
• Right of objection

You can completely delete your account from your profile, which triggers an automated process of anonymization and deletion of personal data.

Is my payment information secure?

Yes. Reserving uses Stripe, a global leader in payment processing:

• Complies with PCI-DSS (Payment Card Industry Data Security Standard)
• Card data never passes through Reserving servers
• TLS encryption on all transactions
• 3D Secure authentication when required

Reserving never sees or stores your card numbers.

Who can see my reservations?

• You: You can always see all your reservations
• Organization administrators: Can see reservations on their resources
• Other users: CANNOT see your reservations (except public events where you registered and the organization allows viewing participants)

Reservations are private by default.

Support and Help

How do I contact support?

You can get help in several ways:

• Help Center: Complete documentation at help.reserving.app
• AI Search: Semantic search widget in documentation
• Suggestions: From the app, send suggestions or report problems
• Email: Contact the support team directly (available in the app)

Where do I find step-by-step guides?

The Help Center includes detailed guides:

• How to create a reservation
• How to pair a ReservingLock device
• How to configure payments
• How to manage your organization
• And many more...

Visit the "Guides" section at help.reserving.app

Can I suggest new features?

Yes, Reserving has an integrated suggestion system:

1. Go to Profile → Suggestions
2. Describe your idea or desired feature
3. The development team reviews all suggestions
4. The most voted/requested are prioritized in the roadmap

Your feedback is essential to improve the platform.

Is there a user community?

Currently, Reserving doesn't have an official public community, but:

• Each organization can create its own groups/communities
• Forum or Discord options are being evaluated
• Follow us on social media for updates

Roadmap and Future

What new features are planned?

The public roadmap includes:

PRO features:

• Advanced reports (PDF, Excel export)
• Multi-currency expansion (USD, GBP in addition to EUR)
• Coupon and discount system
• Automatic email invoicing
• Recurring memberships (monthly/annual subscriptions)

General improvements:

• Complete automated testing
• Documented public API
• Expanded webhooks
• Advanced monitoring and logs
• Automatic backup and recovery

How often is Reserving updated?

Reserving follows a continuous development cycle:

• Minor updates: Weekly (bugs, UX improvements)
• Major updates: Monthly (new features)
• Critical updates: Immediate (security)

Updates are deployed first on web and then on mobile apps (subject to App Store/Google Play approval).

How can I contribute to development?

Ways to contribute:

• Report bugs: Use the suggestion system in the app
• Suggest features: Share your ideas
• Help with documentation: Corrections and translations
• Share your use case: Help understand real needs

If you're a developer interested in contributing code, contact the team to learn about opportunities.

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Can't find the answer?

If your question is not in this FAQ:

1. Use the AI search widget in the lower right corner
2. Explore the step-by-step guides in the Guides section
3. Send a suggestion from the app
4. Contact support directly

The Reserving team is committed to providing the best possible experience.